How do I send the image to Supaphoto?
Once
you have decided which service(s) you require, there are two easy ways
to send your photograph(s) to us:Your
first option is to simply scan the image and send it to us as an attachment.
Alternatively,
you may prefer to send us the original by post.
Option 1 . How to scan and transmit your photos:
Step 1: Collect the photos you wish restored.
Step 2: Set your scanner
to "color photo" or "300 dpi" (consult your scanner
manual for more information, or email us at enquiries@supaphoto.com)
Step 3: Save the photos
in the "jpg" or "jpeg" format.
Step 4: Upload the photos
on this web site.
Option
2 . How to send us your image in the post:
Step 1: Collect
the photos you wish restored.
Step 2: Carefully pack
your photos.
Step 3: Print out one
order form per photo and attach it to the back of your original photo.
Step 4:
Send to us via Royal Mail Special Delivery if possible.
N.B: Royal
Mail Special Delivery will ensure that your urgent and valuable images
get to their destination on time, every time - or Royal Mail will refund
you. They also offer up £250 compensation for lost or damaged
items as standard (with optional extra cover) with total coverage and
reliability. They have a nationwide guaranteed next working day* by
12 noon or your money back delivery service. There will be a signature
on delivery for complete peace of mind. They also provide confirmation
of delivery online with Track & Trace. * Later times apply for the
remote parts of Scotland. Alternatively, you could use another delivery
service such as Amtrak or U.P.S. We recommend getting a tracking number
at the time of shipment.
Safe
Packing:
It is important that your photos do not suffer any accidental
damage during postage*. We recommend that you enclose your photo inside
two larger pieces of sturdy card, inside a sealed, waterproof bag, inside
a board-backed envelope*. Please print your return address and our address
clearly on your package*.
We ask that all work and be sent with an additional stamped
addressed envelope. If
you change your mind and wish to have your originals returned to you,
providing that
we have not already commenced work on your images or
cleared any payment made to us by you,
we will post them back to you a.s.a.p using
your stamped addressed envelope. Please make sure that you have allowed
for sufficient postage for shipping.
*
This is entirely the customer's responsibility and Supaphoto Ltd accepts
no responsibility whatsoever for any loss or damage caused during the
transit of the clients images.
Can I order larger prints or more than one print
(digital
manipulation services)?
Yes, of course you can! When completing
your order form, just select your preferred options. Since we mainly
charge for our time and expertise, the costs of any larger or extra
prints are kept down. We pass this benefit on to you the customer.
What
happens if I have a particular finish in mind (digital manipulation
services)?
i.e. Gloss/Mat paper finish or even a smudgy border?
Yes. Once again, just select your preferred options. If you have any
special requirements that are not listed, just complete the special
requirements box at order stage and we do our best to accommodate you.
If you do not make any special requirements, we shall make our decisions
based on best practice.
Do
you alter the originals (digital
manipulation services)?
No, we only take a digital copy from your original. Your original
will be returned to you unmodified.
Can
I send you photos in its original frame?
Yes. If for any reason you do not want to remove the photo
from the frame just send everything "as is". Please note that
the photograph will be taken out of the frame for restoration purposes
and placed back in it when shipped back to you. If the photo cannot
be removed from the frame without further damage, then we will arrange
to scan in the most accurate fashion possible. It should be noted however,
that wherever possible, we advise you to send us your photograph by
itself and out of the frame since you would incur additional
postal costs due to the extra weight involved.
For this reason, we insist that all items be sent with an additional
stamped addressed envelope. In the rare instance that we have to reject
the job, we will use your stamped addressed envelope to return your
framed image back to you.
What do the finished prints look like (digital
manipulation services) ?
At Supaphoto, we use some of the best materials and equipment
to ensure that the finished image looks as best as possible. We use
high quality fine art photographic paper with a average lightfastness
factor of twenty five years. A high percentage of our customers are
returning customers and we aim to keep it that way!
How
long does it take?
Whilst the precise time varies with our workload,
we normally manage to dispatch completed work between five and seven
working days from receipt of your written order.
Do you have a gift wrapping and framing service?
Yes we do! We get quite a number of requests
for this service. Our gold class gift wrapping
and framing section outlines the options available.
How and when do I pay for the service?
There
are three ways to pay for the service:
i) Over the telephone for most credit cards and
debit cards
including Mastercard, Visa, Switch, Solo and Paypal.
ii) By posting a cheque to us.
ii) By
Paypal,
a secure service of payment over the world wide
web.
All
card transactions are encrypted and conducted over secure servers. On
receipt your image, we'll contact
you to confirm price and details of work. Please
note that we are under no obligation to accept any order placed by you
and we will not be treated as having accepted any such order until you
have received confirmation from us that we have done so. This confirmation
will be by e-mail.
On your acceptance for us to proceed and clearance of your payment,
we'll commence the work and ship it a few days later. If
you change your mind and wish to have your originals returned to you,
providing that you send your images to us together
with an additional stamped addressed envelope and that we have
not already commenced work on your images or
cleared any payment made to us by you, we
will post them back to you a.s.a.p
with no obligation whatsoever.
Alternative payment methods are available. We accept cheques and postal
orders as advance payment. Please make your cheque payable to Supaphoto
Limited and post to the address shown at the foot of each page. Write
your email address and "advance payment" on the back of the
cheque. This is normally
done by email.
Do you accept every job for digital manipulation services?
No.
On extremely rare occasions, we are regrettably forced to reject certain
types of restoration work on account of the difficulty involved to make
a good job of it. For this reason, we ask that all restoration work
be sent with an additional stamped addressed envelope. In the
rare instance that we have to reject the job, we will use your stamped
addressed envelope to send your image(s) back to you.
Please note however, that this is very unusual.
Can I withdraw my request and have my originals returned to me?
Yes. Providing that you send your images to us together
with an additional stamped addressed envelope and that we have
not already commenced work on your images or
cleared any payment made to us by you, we
will post them back to you a.s.a.p without any penalty whatsoever. Please
note that in the rare instance that we are obliged to reject the job,
we will also use your stamped addressed envelope in this case too. Please
make sure that you have allowed for sufficient postage for shipping.
Could
I have my very own Online Photographic Gallery?
Yes! Give us your photographs
and we'll create your very own on-line photographic gallery. Imagine
a world where at the push of a button, friends from around the globe
could share your family photographs. We offer a range of web page styles
to suit all tastes. You could even place them in genealogical order
if you wanted to and take your first step towards creating a precious
database for your family's history. Click
here for an example of such a gallery.
If you're interested in this fast,
simple and economical service and would like to know more, drop us a
line here: enquiries@supaphoto.com
How
much do you charge for postage and packing?
UK P&P charges are fixed regardless of number of items in the order
each service ordered costs:
UK first class £1.49
UK SPECIAL DELIVERY or overnight courier guaranteed next working day
£9.99
Rest of Europe £1.99
Rest of world (orders up to £150) £4.99
A note regarding urgent orders:
Please note that if your order is urgent you may wish to use our SPECIAL
DELIVERY option. Your order will receive internal priority handling
and will be dispatched as soon as possible by a method with guaranteed
next working day delivery. Please note that for large orders or those
containing gifts, it will still take us more than a day to prepare the
order for dispatch. Small orders (up to 2kg) will be sent by Royal Mail
Special Delivery (guaranteed delivery by noon next working day). Heavier
orders will be sent by Interlink overnight courier. You should specify
a delivery address where someone can sign for the delivery.
Do
you offer a scanning service for negatives, slides, apcs, photographs
and slides?
For those that require
slides, negatives, prints or documents scanned and archived to a cd,
we offer a wide range of high quality personalized scanning services.
Using high quality scanners with an optical resolution of up to 4000
pixels per inch, we can produce fine scans up to nearly 60mb!
Gone are the days where people had to rely on a high street shop to
make extra prints and enlargements of their favorite photos. We also
do at lot of work for private individuals who are looking to archive
and preserve their images for the future. We are first choice for many
professional or amateur photographers who require quality scans to submit
their images to stock agencies.
Additionally, we support those people that require historical documentation
archived such as museums and universities.
Do
you offer a service for copying or enlarging photographs, negatives
or slides?
Do you have any old prints, negatives or slides from
which you need either copies or enlargements
made? We handle almost all older formats of negative and it doesn't
even matter if you've lost the negatives! Look no further! At Supaphoto,
we offer a full printing and enlargement service to handle such needs.
We use top quality studio technology including a super high resolution
Canon scanner.
Can
I have my completed work copied onto a cd?
For customers who are looking to go one step further
and safely preserve their
completed image for the future, why not purchase a digital cd
copy of your work? With a digital copy, you can view your images
on your home computer or make your own prints should you have a colour
printer. If you're adventurous, you you could even manipulate them!
Each cd comes complete with it's own protective case together with a
miniature copy of the completed images on the inner and outer sleeves.
Each cd recorded costs £2.49 inc v.a.t plus postage and packing.
I have a photo
that i would like turned into a pastel painting. Do you have a 'portrait
from photo' service?
In
conjunction with Catalan Artist, Marcel Risques,
as pictured below*, we offer a quality portraiture service from photos.
Marcel's style has variably been described as between classic and modernist.
His subtle use of shades and colours have made him 1st choice for many
people. His
paintings are available in a range of sizes and styles covering charcoal,
pastels, colour pencil or graphite pencil.
How do I send the Image to Supaphoto?