Non Degradable
Time ruins photos. Putting your photos on D.V.D i.e digital format preserves them electronically for all time. Additionally DVDs won't wear out like a VHS tape eventually will.

Save on Storage Space
Yes that's right! You're going to save some space here too! DVD's encased) is just 1/2 inch thick.

*Please note that due to the differences that exist between different manufacturers of dvd players, we can offer no guarantee that our discs will always be compatible with your own dvd player. Of course however, in most cases there is no problem whatsoever.

N.B: Royal Mail Special Delivery will ensure that your urgent and valuable items get to their destination on time, every time - or Royal Mail will refund you. They also offer up £250 compensation for lost or damaged items as standard (with optional extra cover) with total coverage and reliability. They have a nationwide guaranteed next working day* by 12 noon or your money back delivery service. There will be a signature on delivery for complete peace of mind. They also provide confirmation of delivery online with Track & Trace. * Later times apply for the remote parts of Scotland. Alternatively, you could use another delivery service such as Amtrak or U.P.S. We recommend getting a tracking number at the time of shipment.

Safe Packing:
It is important that your items do not suffer any accidental damage during postage*. We recommend that you enclose your item(s) inside two larger pieces of sturdy card, inside a sealed, waterproof bag, inside a board-backed envelope*. Please print your return address and our address clearly on your package*. We ask that all work and be sent with an additional stamped addressed envelope. If you change your mind and wish to have your originals returned to you, providing that we have not already commenced work on your items or cleared any payment made to us by you, we will post them back to you a.s.a.p using your stamped addressed envelope. Please make sure that you have allowed for sufficient postage for shipping.

* This is entirely the customer's responsibility and Supaphoto Ltd accepts no responsibility whatsoever for any loss or damage caused during the transit of the clients images.

Do you have a gift wrapping and framing service?
Yes we do! We get quite a number of requests for this service. Our gold class gift wrapping and framing section outlines the options available.

How and when do I pay for the service?
There are three ways to pay for the service:

i) Over the telephone for most credit cards and debit cards including Mastercard, Visa, Switch, Solo and Paypal.
ii) By posting a cheque to us.
ii) By Paypal, a secure service of payment over the world wide web.

All card transactions are encrypted and conducted over secure servers. On receipt your image, we'll contact you to confirm price and details of work. Please note that we are under no obligation to accept any order placed by ou and we will not be treated as having accepted any such order until you have received confirmation from us that we have done so. This confirmation will be by e-mail. On your acceptance for us to proceed and clearance of your payment, we'll commence the work and ship it a few days later. If you change your mind and wish to have your originals returned to you, providing that you send your images to us together with an additional stamped addressed envelope and that we have not already commenced work on your images or cleared any payment made to us by you, we will post them back to you a.s.a.p with no obligation whatsoever.
Alternative payment methods are available. We accept cheques and postal orders as advance payment. Please make your cheque payable to Supaphoto Limited and post to the address shown at the foot of each page. Write your email address and "advance payment" on the back of the cheque. This is normally done by email.


Can I withdraw my request and have my originals returned to me?
Yes. Providing that you send your images to us together with an additional stamped addressed envelope and that we have not already commenced work on your images or cleared any payment made to us by you, we will post them back to you a.s.a.p. without any penalty whatsoever. Please note that in the rare instance that we are obliged to reject the job, we will also use your stamped addressed envelope in this case too. Please make sure that you have allowed for sufficient postage for shipping.

How much do you charge for postage and packing?
UK P&P charges are fixed regardless of number of items in the order
each service ordered costs:
UK first class £1.49
UK SPECIAL DELIVERY or overnight courier guaranteed next working day £9.99
Rest of Europe £1.99
Rest of world (orders up to £150) £4.99

A note regarding urgent orders:
Please note that if your order is urgent you may wish to use our SPECIAL DELIVERY option. Your order will receive internal priority handling and will be dispatched as soon as possible by a method with guaranteed next working day delivery. Please note that for large orders or those containing gifts, it will still take us more than a day to prepare the order for dispatch. Small orders (up to 2kg) will be sent by Royal Mail Special Delivery (guaranteed delivery by noon next working day). Heavier orders will be sent by Interlink overnight courier. You should specify a delivery address where someone can sign for the delivery.