Ordering is Easy!

Other Frequently Asked Questions:

How do I send the image to Supaphoto?

Once you have decided which service(s) you require, there are two easy ways to send your photograph(s) to us:Your first option is to simply scan the image and send it to us as an attachment. Alternatively, you may prefer to send us the original by post.

Option 1 . How to scan and transmit your photos:

Step 1: Collect the photos you wish restored.
Step 2: Set your scanner to "color photo" or "300 dpi" (consult your scanner manual for more information, or email us at enquiries@supaphoto.com)
Step 3: Save the photos in the "jpg" or "jpeg" format.
Step 4: Upload the photos on this web site.

Option 2 . How to send us your image in the post:

Step 1: Collect the photos you wish restored.
Step 2: Carefully pack your photos.
Step 3: Print out one order form per photo and attach it to the back of your original photo.
Step 4: Send to us via Royal Mail Special Delivery if possible.

N.B: Royal Mail Special Delivery will ensure that your urgent and valuable images get to their destination on time, every time - or Royal Mail will refund you. They also offer up £250 compensation for lost or damaged items as standard (with optional extra cover) with total coverage and reliability. They have a nationwide guaranteed next working day* by 12 noon or your money back delivery service. There will be a signature on delivery for complete peace of mind. They also provide confirmation of delivery online with Track & Trace. * Later times apply for the remote parts of Scotland. Alternatively, you could use another delivery service such as Amtrak or U.P.S. We recommend getting a tracking number at the time of shipment.

Safe Packing:
It is important that your photos do not suffer any accidental damage during postage*. We recommend that you enclose your photo inside two larger pieces of sturdy card, inside a sealed, waterproof bag, inside a board-backed envelope*. Please print your return address and our address clearly on your package*. We ask that all work and be sent with an additional stamped addressed envelope. If you change your mind and wish to have your originals returned to you, providing that we have not already commenced work on your images or cleared any payment made to us by you, we will post them back to you a.s.a.p using your stamped addressed envelope. Please make sure that you have allowed for sufficient postage for shipping.

* This is entirely the customer's responsibility and Supaphoto Ltd accepts no responsibility whatsoever for any loss or damage caused during the transit of the clients images.

Can I order larger prints or more than one print (digital manipulation services)?
Yes, of course you can! When completing your order form, just select your preferred options. Since we mainly charge for our time and expertise, the costs of any larger or extra prints are kept down. We pass this benefit on to you the customer.

What happens if I have a particular finish in mind (digital manipulation services)?
i.e Gloss/Mat paper finish or even a smudgy border?
Yes. Once again, just select your preferred options. If you have any special requirements that are not listed, just complete the special requirements box at order stage and we do our best to accommodate you. If you do not make any special requirements, we shall make our decisions based on best practice.

Do you alter the originals (digital manipulation services)?
No, we only take a digital copy from your original. Your original will be returned to you unmodified.

Can I send you photos in its original frame?
Yes. If for any reason you do not want to remove the photo from the frame just send everything "as is". Please note that the photograph will be taken out of the frame for restoration purposes and placed back in it when shipped back to you. If the photo cannot be removed from the frame without further damage, then we will arrange to scan in the most accurate fashion possible. It should be noted however, that wherever possible, we advise you to send us your photograph by itself and out of the frame since you would incur additional postal costs due to the extra weight involved. For this reason, we insist that all items be sent with an additional stamped addressed envelope. In the rare instance that we have to reject the job, we will use your stamped addressed envelope to return your framed image back to you.

What do the finished prints look like (digital manipulation services) ?
At Supaphoto, we use some of the best materials and equipment to ensure that the finished image looks as best as possible. We use high quality fine art photographic paper with a average lightfastness factor of twenty five years. A high percentage of our customers are returning customers and we aim to keep it that way!

How long does it take?
Whilst the precise time varies with our workload, we normally manage to dispatch completed work between five and seven working days from receipt of your written order.

Do you have a gift wrapping and framing service?
Yes we do! We get quite a number of requests for this service. Our gold class gift wrapping and framing section outlines the options available.

How and when do I pay for the service?
There are three ways to pay for the service:

i) Over the telephone for most credit cards and debit cards including Mastercard, Visa, Switch, Solo and Paypal.
ii) By posting a cheque to us.
ii) By Paypal, a secure service of payment over the world wide web.

All card transactions are encrypted and conducted over secure servers. On receipt your image, we'll contact you to confirm price and details of work. Please note that we are under no obligation to accept any order placed by you and we will not be treated as having accepted any such order until you have received confirmation from us that we have done so. This confirmation will be by e-mail. On your acceptance for us to proceed and clearance of your payment, we'll commence the work and ship it a few days later. If you change your mind and wish to have your originals returned to you, providing that you send your images to us together with an additional stamped addressed envelope and that we have not already commenced work on your images or cleared any payment made to us by you, we will post them back to you a.s.a.p with no obligation whatsoever.
Alternative payment methods are available. We accept cheques and postal orders as advance payment. Please make your cheque payable to Supaphoto Limited and post to the address shown at the foot of each page. Write your email address and "advance payment" on the back of the cheque. This is normally done by email.

Do you accept every job for digital manipulation services?
No. On extremely rare occasions, we are regrettably forced to reject certain types of restoration work on account of the difficulty involved to make a good job of it. For this reason, we ask that all restoration work be sent with an additional stamped addressed envelope. In the rare instance that we have to reject the job, we will use your stamped addressed envelope to send your image(s) back to you. Please note however, that this is very unusual.

Can I withdraw my request and have my originals returned to me?
Yes. Providing that you send your images to us together with an additional stamped addressed envelope and that we have not already commenced work on your images or cleared any payment made to us by you, we will post them back to you a.s.a.p. without any penalty whatsoever. Please note that in the rare instance that we are obliged to reject the job, we will also use your stamped addressed envelope in this case too. Please make sure that you have allowed for sufficient postage for shipping.

Could I have my very own Online Photographic Gallery?
Yes! Give us your photographs and we'll create your very own on-line photographic gallery. Imagine a world where at the push of a button, friends from around the globe could share your family photographs. We offer a range of web page styles to suit all tastes. You could even place them in genealogical order if you wanted to and take your first step towards creating a precious database for your family's history. Click here for an example of such a gallery.

If you're interested in this fast, simple and economical service and would like to know more, drop us a line here: enquiries@supaphoto.com

How much do you charge for postage and packing?
UK P&P charges are fixed regardless of number of items in the order
each service ordered costs:
UK first class £1.49
UK SPECIAL DELIVERY or overnight courier guaranteed next working day £9.99
Rest of Europe £1.99
Rest of world (orders up to £150) £4.99

A note regarding urgent orders:
Please note that if your order is urgent you may wish to use our SPECIAL DELIVERY option. Your order will receive internal priority handling and will be dispatched as soon as possible by a method with guaranteed next working day delivery. Please note that for large orders or those containing gifts, it will still take us more than a day to prepare the order for dispatch. Small orders (up to 2kg) will be sent by Royal Mail Special Delivery (guaranteed delivery by noon next working day). Heavier orders will be sent by Interlink overnight courier. You should specify a delivery address where someone can sign for the delivery.

Do you offer a scanning service for negatives, slides, a.p.c's, photographs and slides?
For those that require slides, negatives, prints or documents scanned and archived to a cd, we offer a wide range of high quality personalized scanning services. Using high quality scanners such as this Canon model with an optical resolution of up to 4000 pixels per inch, we can produce fine scans up to nearly 70mb!

Gone are the days where people had to rely on a high street shop to make extra prints and enlargements of their favorite photos. We also do at lot of work for private individuals who are looking to archive and preserve their images for the future. We are first choice for many professional or amateur photographers who require quality scans to submit their images to stock agencies. Additionally, we support those people that require historical documentation archived such as museums and universities.

Do you offer a service for copying or enlarging photographs, negatives or slides?
Do you have any old prints, negatives or slides from which you need either copies or enlargements made? We handle almost all older formats of negative and it doesn't even matter if you've lost the negatives! Look no further! At Supaphoto, we offer a full printing and enlargement service to handle such needs. We use top quality studio technology including the super high resolution Canon scanner:

Can I have my completed work copied onto a cd?
For customers who are looking to go one step further and safely preserve their completed image for the future, why not purchase a digital cd copy of your work? With a digital copy, you can view your images on your home computer or make your own prints should you have a colour printer. If you're adventurous, you you could even manipulate them! Each cd comes complete with it's own protective case together with a miniature copy of the completed images on the inner and outer sleeves. Each cd recorded costs £2.49 inc v.a.t plus postage and packing.

I have a photo that i would like turned into a pastel painting. Do you have a 'portrait from photo' service?
In conjunction with Catalan Artist, Marcel Risques, as pictured below*, we offer a quality portraiture service from photos. Marcel's style has variably been described as between classic and modernist. His subtle use of shades and colours have made him 1st choice for many people. His paintings are available in a range of sizes and styles covering charcoal, pastels, colour pencil or graphite pencil.