What is your turn around time?
The generic duplication turn is 7-9 business days, while replication is a 10 – 12 day turnaround. We can accommodate rush orders within 24 hours and consistently work with our customers to ensure that even the most stringent deadline requirements are met.

What programs should I use to create artwork for my CD/DVD?
When creating CD artwork, Photoshop, Illustrator, Corel Draw and Quark Xpress offer the best applications for art; We support both Windows and Macintosh platforms.

What programs should I use to create artwork for inserts and traycards?
Inserts and traycard artwork should be created using the same programs as above.

What are my packaging options?
Offerings include standard packaging – a clear plastic protective case, sleeve or a Clam Shell. We can also accommodate any of your custom packaging needs. Just speak with one of our Project Coordinators regarding the many options available. We will work with you to create a satisfying solution to all of your packaging needs.

Do you provide film service?
Yes, we can provide you with custom printed, high quality films so that artwork may be proofed for accuracy, ensuring a 100% optimal finished product

Will you create my artwork for me?
Yes, we have graphics designers on staff that will work with you to help your company achieve the custom image that you desire.

Is it less expensive to use black printing CD’s?
Yes, when duplicating, black ink is the most economical choice. Color printing is an additional charge. When replicating, 2-color silkscreen is the standard.

Is it recommended to mail jewel cases or window sleeves?
Window sleeves or C-Shells are the best option for mailing. Jewel cases may also be mailed if packaged properly. Your Project Coordinator can assist you with any packaging questions that you may have.

What Enhancements Do You Provide?:
The promise of a quality duplication service is good but not enough at Supaphoto. We offer a full suite of options which range from a simple and cost effective duplication only service to CDs/DVDs that complete are printed to your specification. Other enhancements include printed booklets, plastic wallets and cases.

Added Value Services:
(Packaging, Authoring, Menus, Editing & Looped Modes):

Menus
If desirable, your disc can feature an interactive menu, allowing the user to instantly access specific sections of the video(s). If you explain to us your needs, we can design things to match your requirements accordingly.
 

To personalise the menu, you can supply us with your own images and text. The menu can even include background music and motion attributes.

Authoring - Creatively done to add value
We offer a professional and creative authoring service. Before we can create your master disc, your video will need encoding to a variety of formats including MPEG2 for DVD. We use production quality DVD authoring software which translates into a visually impressively end product.

Whatever your original format is, we can encode from any broadcast or domestic tape format, or even from an AVI file. Alternatively, we can also extract and use files from an existing DVD or VCD / SVCD.

Personalised Printed DVD Covers
Give us the artwork and text - we'll print your covers too.

CD & DVD Packaging
We offer a full range of packaging options including slip cases, jewel cases and DVD cases. Alternatively, you may prefer to supply your own.

Printing
Your CDs or DVDs can come complete with or without text or images.

Loop Mode
If required, the disc can be configured so that it continually replays or 'loops'. This is ideal for shows where it sits playing continuously in the background.

Editing Service
Should, you require editing, i.e parts within films that need to be removed, re-ordered, restored, or be visually/audibly enhanced with titles etc, we can also assist you - simply call us to discuss your needs and we'll try to address them in the most cost effective way possible.

What is the resulting quality like?
Apart from obvious quality that will result out our careful work, we also use some of the best quality materials such as CDs/DVDs since delivering a quality, fault free product is as important to us as it is to you.

Why do we do all of this?
Because service is everything and we’ve grown our business steadily through referrals.