Our Service Promise

With You all the Way:
Firstly, we promise to speak to you whenever possible. We are not just another faceless internet company and we take pride in providing a caring, high quality service coupled with easy to understand explanations (and no complex forms..) throughout our site.

Our Quality of Transfer:
We promise to deliver 1st class transfers. We have spent many years perfecting the art of film transfer.

When we asked our customers in a recent survey, what was it that they held to be most important when considering a partner to transfer their film, the most uppermost concern was that we treat their family material with care and attention and that that we transfer the media with the best quality possible to us.

Important - Safety and Handling:
Our promise extends to taking the maximum of care with your precious material. On receipt of your films, we log your details immediately and give you a call to say that they’ve safely arrived. Once we’ve carefully transferred them, you can either collect or we’ll package them well and send them by a registered and traceable delivery service.

Price:
We don’t promise to be the cheapest but we simply couldn’t be with the quality of our processes. We do however promise to deliver a top class service that will add you to the hundreds of happy customers that have used our company so far.

Enhancements:
The promise of a quality transfer is good but not enough for us. We offer a full suite of options such as editable versions, titles and free picture covers to enhance your experience.

What do we do with your material?
To begin with, once we have logged your details, we’ll contact you to let you know that your film has arrived safely and to confirm your exact requirements.

Should you require them to be transferred in a particular order, we’ll transfer them according to your instructions too. As we capture your material, where necessary, we can adjust elements such as the saturation of colour (many older films have faded a little), contrast and even sharpness.

This is especially important with older formats where contrast varies hugely.

With video, our advanced service allows adjustments to be made to reduce a number of errors which are common to older stretched tapes. Examples include picture jittering, colour or tint errors or colour bursts.

As well as stabilising your video, we might also improve quality using brightness, sharpness & contrast adjustment controls. These alterations can make
an enormous difference to the end result.


If you request our attractive, animated visual chapters to help you locate and play one particular clip, we’ll author your DVD accordingly along with any helpful titles that you’d like us to add.

Next we’ll invariably customise your DVD by asking you what image and text you’d like on the cover. This will be the crowning finishing touch that will make your disc beautiful.

Finally, it is all checked for purpose and quality before being approved for despatch. As for payment, this is only on completion.

What is the resulting quality like?
Apart from obvious quality that will result out our careful work, we also use some of the best quality materials such as Grade A CDs/DVDs since delivering a quality, fault free product is as important to us as it is to you.

Packaging and Presentation.
Your order will be packaged in a protective case. Even the disc itself is professionally printed on with whatever pictures and text that you provide us with. We do not charge for this extra service at all.

Why do we do all of this?
Because service is everything and we’ve grown our business steadily through referrals.

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