Slide and Negative Scanning:

Q: Why Scan your Images?
1. To stop the deterioration of your prints and slides. Film fades over time, digital files do not. Preservation is the number one reason people digitise their photographic memories.

2. To stop the colour shift, fading, and loss of detail that is occurring every day.

3. To digitally manipulate and repair images. It’s so easy for you once scanned.

4. To preserve and archive your family history for later generations, some
images are irreplaceable. Digitised photos and slides will not deteriorate.

5. To organise your entire photographic collection on CD or DVD. Images can
more be easily organised into groups on your computer.

6. Sharing! - It’s so easy to share the images once scanned with friends and family over the web.

7. To watch as a TV Slideshow - With music added, a walk through your family memories can be so enjoyable and emotional on your home TV!

8. To protect your collection from disasters such as fire and floods. You can make
several copies, one for storing in another location such as a safety deposit box.

Q: What’s your usual turnaround time?
A: All scanning work is normally carried out within 7 working days of receiving your order and payment being cleared. The smaller the order, the faster the turnaround. Larger orders (i.e more than 500) may take longer in which case we would email you an estimated completion date.

Q: How can I help myself?
A: Any negatives must be 2-6 frame strips and clearly labelled as to which ones should be scanned. We would recommend that you indicate the ones that need scanning by marking the negative holding sheet either with stickers or permanent pen, and write a list of which negatives you want scanned on paper. If you're sending any negatives which run from 1-36 then we advise you to attach a list of which frame numbers need scanning. Be aware that this may include frames spanning two numbers.

Q: What is a Pixel?
A: A pixel is a small square of digital "information". Millions of pixels combine to make up a digital image. A digital file with not enough pixels produces a low quality print. A digital file with enough pixels produces a good quality print

Q: JPEGS OR TIFFS?
A: It's an abbreviation for a Tagged Image File (TIFF).

The biggest advantage of saving files in the tiff format is that no information is lost at all. The downside of tiff files is that the file size is larger. .

The JPEG or 'Joint Photographics Expert Group' format uses a compression technique that discards data not key to the display of the image. It is therefore categorized as a "lossy" file format. Although millions of colour variations are retained, jpeg compression discards information on pixel frequency values since certain pixel values may be averaged to the values of those pixels in its immediately surroundings.

The actual level of jpeg compression will affect just how much information is lost.

Photo Restoration:

Q: Can I order larger prints or more than one print?
A: Yes, of course you can! Since we mainly charge for our time and expertise, the costs of any larger or extra prints are kept down. We pass this benefit on to you the customer.

Q: Do you alter the originals?
A: No, we only take a digital copy from your original. Your original will be returned to you unmodified.

Q: What do the finished prints look like?
A: At Supaphoto, we use some of the best materials and equipment to ensure that the finished image looks as best as possible. We use high quality fine art photographic paper with a average lightfastness factor of approximately twenty five years. A high percentage of our customers are returning customers and we aim to keep it that way!

Q: Do you accept every job?
A: No. On extremely rare occasions, we are regrettably forced to reject certain types of restoration work on account of the difficulty involved to make a good job of it. For this reason, we ask that all restoration work be sent with an additional stamped addressed envelope. In the rare instance that we have to reject the job, we will use your stamped addressed envelope to send your image(s) back to you. Please note however, that this is very unusual.